Privacy Policy

1Overview

Kleopatra Health ("Kleopatra Health," "we," "us," or "our") is operated by Kleopatrea LLC, located at 14 Peach Street, Paterson, NJ 07503. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit kleopatra.fit (the "Site") or use our telemedicine platform and related services (collectively, the "Services").

By using the Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or Services.

2Information we collect

We collect information you provide directly, information generated through your use of the Services, and limited information from third parties.

Information you provide to us

• Contact details — name, email address, phone number, mailing address
• Account credentials — username and password
• Appointment and intake details — reason for visit, symptoms, medical history you choose to share, and provider communications
• Payment information — billing address and payment card details, processed by our third-party payment processor
• Insurance information, where applicable
• Messages you send through contact forms, chat, or customer support

Information collected automatically

• Device and browser type, operating system, and IP address
• Pages visited, time spent on the Site, and referring URLs
• Approximate location derived from IP address
• Cookie and similar tracking data (see Cookies & Tracking)

Information from third parties

• Verification data from identity or license-verification vendors
• Insurance eligibility data from payers or clearinghouses, where applicable

3How we use your information

We use the information we collect to:

• Create and manage your account and facilitate appointment booking
• Connect you with licensed providers and support the delivery of care
• Process payments and manage billing
• Send appointment confirmations, reminders, and service-related communications
• Respond to inquiries and provide customer support
• Improve, secure, and troubleshoot the Site and Services
• Comply with legal, regulatory, and licensing obligations
• Send marketing communications, where you have opted in, and which you may opt out of at any time

4Health information & HIPAA

Information you share with a provider as part of a consultation — such as symptoms, diagnoses, treatment notes, and prescriptions — is Protected Health Information (PHI) and is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Our use and disclosure of PHI for treatment, payment, and healthcare operations, along with your rights regarding your medical records, are described in full in our Notice of Privacy Practices, which governs wherever it differs from the general terms of this Privacy Policy.

5Cookies & tracking technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our Services.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Site.

6How we share information

We do not sell your personal information. We may share information with:

• Licensed providers delivering care to you through the Services
• Service providers who support our operations — such as payment processing, video-visit infrastructure, scheduling, hosting, and customer support — under confidentiality and data-protection obligations
• Pharmacies, when your provider sends a prescription on your behalf
• Insurance payers, where applicable to your visit
• Legal and regulatory authorities, when required by law, subpoena, or to protect the rights, safety, or property of Kleopatra Health, our patients, or others
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections

7Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit and at rest, access controls, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at hello@kleopatra.fit.

8Data retention

We retain personal information for as long as necessary to provide the Services, comply with legal and regulatory obligations (including medical record-retention requirements that may extend beyond the life of your account), resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable state and federal requirements.

9Your privacy rights

Depending on where you live, you may have rights to:

• Access, correct, or request a copy of the personal information we hold about you
• Request deletion of certain information, subject to legal and record-keeping requirements
• Opt out of marketing communications at any time via the unsubscribe link or by contacting us
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Contact Us below. We may need to verify your identity before fulfilling a request. Requests related to your medical records are handled under the process described in our Notice of Privacy Practices.

10Children's privacy

Our Services are intended for use by individuals 18 years of age or older, or by a parent or legal guardian booking care on behalf of a minor. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided us with information outside of this context, please contact us so we can address it.

11Third-party links

Our Site may contain links to third-party websites or services we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing any information.

12Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice as required by law.

13Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Kleopatrea LLC
14 Peach Street, Paterson, NJ 07503
Phone: (862) 444-7665
Email: hello@kleopatra.fit