Frequently asked questions

Choose a service on our Services page, pick an available time, and answer a few quick questions. You'll be matched with a licensed provider, often the same day.

Most visits take under 15 minutes from the time you're connected with a provider, though longer consultations can be scheduled when needed.

You just need a smartphone, tablet, or computer with a camera, microphone, and internet connection. No app download is required.

You can cancel or reschedule directly from your confirmation email or by contacting patient support, ideally at least a few hours before your visit.

Yes — our providers are licensed physicians, therapists, and specialists who can diagnose, treat, and prescribe just as they would during an in-person visit.

When medically appropriate, your provider can send a prescription directly to your local pharmacy after your consultation.

We'll match you with a provider who specializes in your specific concern, from mental health to women's and men's health.

Availability depends on provider licensing in your state. Enter your location when booking and we'll match you with a provider licensed to treat you there.

Kleopatra Virtual Care is not equipped for emergencies. If you or someone else is in immediate danger, call 911 or go to your nearest emergency room.

Coverage varies by plan and service. Contact our support team with your insurance details and we'll help confirm what's covered before you book.

We accept major debit and credit cards, along with HSA/FSA cards where applicable. Payment is collected securely at the time of booking.

The consultation fee covers your provider's time and clinical assessment, regardless of whether a prescription is issued — treatment is always based on medical necessity.

Every session is encrypted and confidential, and your records are never shared without your consent.

Yes. Every visit, message, and record on our platform is handled under HIPAA-compliant encryption and confidentiality standards.

Only you and the licensed providers directly involved in your care can access your records. Nothing is shared with third parties without your explicit consent.